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Guest Service Line Agent - Gran Melià Palazzo Cordusio

domainMeliá Hotels International

placeMilán, Milano, Italy

event_available17/04/25

Job Description

Mission:
Ensure efficient operation of the guest service line, addressing customer requests and striving for total satisfaction.

 

Key Responsibilities:

  • Manage guest requests via telephone and personalize their experiences.
  • Offer tailored services and apply upselling techniques.
  • Handle customer incidents and adhere to departmental standards.
  • Utilize management tools and follow improvement plans based on customer feedback.
  • Ensure health and safety protocols are followed.

 

Requirements:

  • Education: Training in Tourism, Hospitality, Marketing, or similar.
  • Skills: Knowledge of telephone service, proficiency in Office 365, strong communication, problem-solving, and teamwork abilities.
  • Experience: 2 years in a similar external role, and at least 1 year in a customer-facing department.

 

Contract:

  • Initial 6-month contract
  • €8 meal vouchers

Requirements

Minimum Qualifications: Sin titulación
Experience: No requerida
Professional Category: No definido
Residence Permit: Indiferente

Last Application: Today