F&B Captain

Job Description

What you will have to do:
 

Operational Supervision

• Oversee daily F&B operations, including opening and closing procedures, and ensure that daily activities align with Meliá's established SOPs and high standards.
• Maintain high standards of food quality, service, and cleanliness, consistently aligning with hotel and brand guidelines.
• Support inventory management by tracking stock levels, ordering supplies, and ensuring operational needs are met.
   

Guest Engagement

• Actively engage with guests to ensure satisfaction, addressing any concerns or special requests promptly to achieve maximum guest satisfaction.
• Cultivate positive guest relations by maintaining a thorough knowledge of all food and beverage offerings, including seasonal items and special promotions.
• Team leadership and development
• Lead, supervise, and inspire a team of F&B associates, promoting a culture of continuous learning and excellence.
• Train, motivate, and mentor team members to maintain high morale and professionalism to foster growth and performance improvement.
   

Menu development and event planning

• Collaborate on menu creation to reflect current culinary trends while meeting budgetary targets, enhancing the guest dining experience.
• Assist with planning and executing promotional activities, seasonal events, and private functions in partnership with the Sales & Marketing Manager, Groups Coordinator, and Kitchen Chef to ensure exceptional event execution.
   

Operational collaboration and reporting

• Participate actively in weekly operational meetings, providing insights on F&B performance and identifying areas for improvement.
• Work closely with F&B management to ensure alignment on menu planning, event strategies, and service enhancements that drive guest satisfaction and operational efficiency.
   

What are we looking for?

• Proven experience in a supervisory role within the F&B or hospitality sector
• Strong leadership, organizational, and problem-solving skills
• Excellent communication and guest service skills, with a passion for creating memorable dining experiences
• Proficiency in Greek and English; additional languages are an asset.
• Familiarity with POS systems, inventory management, and F&B software.
• Ability to work flexible hours, including nights, weekends, and holidays as required.

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