Director of Food & Beverage - Gran Melia Jakarta

Job Description

We are looking for Director of Food & Beverage - Gran Melia Jakarta

 

Mission:

The F&B Director is responsible for ensuring the seamless operation of all food and beverage departments, upholding the highest standards of service and guest satisfaction, and driving profitability across all venues. This role plays a key leadership position in maintaining the hotel’s reputation for refined elegance, exceptional experiences, and operational excellence. From managing day-to-day activities to inspiring the team, the F&B Director orchestrates all elements to deliver an elevated and memorable guest journey.

 

What will I have to do?
•    Lead and support all F&B operational teams to ensure the successful implementation of action plans aimed at enhancing efficiency and guest satisfaction.
•    Act as a key member of the hotel's Executive Committee, contributing to strategic discussions and decision-making with the General Manager.
•    Coordinate with operational departments to align objectives with the hotel’s vision and standards.
•    Provide direct leadership to the F&B team, mentoring department heads and ensuring team motivation, performance, and professional development in collaboration with the HR department.
•    Ensure compliance with all Health & Safety regulations and promote a culture of safety and well-being.
•    Implement and maintain service standards, policies, and procedures to ensure consistent excellence across all F&B outlets.
•    Manage departmental budgets and drive initiatives to optimize financial performance and operational efficiency.
•    Oversee the aesthetic presentation, cleanliness, and maintenance of all F&B facilities in accordance with Gran Meliá brand standards.
•    Collaborate with senior leadership to shape and execute strategic initiatives that promote guest satisfaction, brand positioning, and business growth.
•    Handle guest feedback proactively, ensuring issues are resolved effectively and promptly.
•    Monitor market trends and competitor activity to maintain a competitive advantage and introduce fresh ideas.
•    Optimize workforce planning to meet operational needs, including scheduling, leave management, and staffing levels.
•    Conduct regular performance appraisals and ensure follow-up actions are taken to maintain high standards and enhance service delivery.
•    Ensure compliance with emergency procedures and champion safety initiatives for guests and staff.
•    Foster a positive and inclusive team environment built on collaboration, respect, and a shared vision for excellence.
•    Analyse and present performance metrics and guest satisfaction reports to F&B leadership.
•    Identify and nurture internal talent, working with HR to create career development plans that support the department’s long-term success.
•    Track and share Key Performance Indicators (KPIs), Net Promoter Scores (NPS), and guest feedback to drive continuous improvement.
•    Champion sustainability initiatives in line with the hotel's environmental goals.
•    Plan, direct, and oversee all front- and back-of-house F&B operations, ensuring high levels of guest satisfaction and profitability across restaurants, bars, in-room dining, catering, and banqueting services.

 

What are we looking for?
•    A university degree in Hospitality Management or a related field.
•    At least 3 years of experience in a similar leadership role within luxury hotel brands, preferably in Southeast Asia.
•    Demonstrated ability to create and launch innovative F&B concepts across diverse outlets.
•    Proven success in managing fine dining restaurants and large-scale MICE operations.
•    Exceptional leadership, interpersonal, and communication skills in English (written and spoken).
•    Computer literacy and familiarity with F&B management systems.
•    A hands-on, guest-centric leader with attention to detail and a commitment to service excellence.
•    A proactive, energetic, and inspirational mentor who thrives on developing talent and building high-performing teams.
•    Strong financial acumen, with experience in budgeting, forecasting, and driving operational results.
•    A strategic thinker with a creative mindset and ability to implement out-of-the-box ideas.
•    A passion for hospitality, service excellence, and continuous improvement.
•    Committed to upholding and promoting Gran Meliá’s brand values and service philosophy.

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