THE LEVEL MANAGER MELIÁ WHITEHOUSE

Descripción de la oferta

We are looking for THE LEVEL MANAGER (luxury part of the hotel) for our MELIÁ WHITE HOUSE HOTEL, LONDON.

 

HOTEL DESCRIPTION:

"The most exclusive service in the heart of London"

The Level area is the independent luxury part of the The Melia White House hotel, this sophisticated area in the heart of London offers unique experiences, a premium service that will delight the most discerning travellers. Enjoy personalized attention and distinguished details during your stay and exclusive benefits such as access to the Lounge, private à la carte breakfast and drinks and snacks throughout most of the day.

Relax in the quiet district of Regent's Park during your stay at The Level at Meliá White House in rooms and suites full of welcome amenities and personalized service. The Level also offers a warm welcome in its private reception area to make your stay in London a unique experience.

 

CANDIDATE PROFILE:

Alongside the General Manager, the role would be responsible for the planning, coordination, management, supervision and analysis of results from all Hotel Departments providing service through The Level.

Direct and inspire the high performance of hotel teams continuously evaluating and maintaining high service, quality and productive processes and workflow. Ensure the smooth implementation of the procedures and policies of Melia Hotels International in alignment with the strategic plans.

Main functions include:

•  Providing direct support to the GM in designing and implementing projects, programs, strategies, budgets and action plans, assuming the responsibility for the implementation and monitoring them to achieve the established goals into the Level Area.
• Analyze weekly results for accurate financial projections, occupancy based staffing reports and standards set for the Level.
• Ensure decisions and actions are in line with budget guidelines and goals to increase incomes, control costs and identify areas of opportunity to achieve the business plan.
• Identify the deviations reasons/causes to resolve.
• Participate with the GM on the budget development, monthly tracking actions to improve identified areas.
• Encourage teamwork and ongoing communication between all the departments to ensure all staff are aware of their goals, roles and duties. 
• Encourage and guide the Head of Department and Executive Committee to increase employee satisfaction.
• Continually support and develop managers encouraging both short and long-term vision regarding departmental objectives, standards and quality results.
• Ensure that the leadership style of the heads of department and management is aligned with the culture of the organization.
• In coordination with the GM participate in setting departmental goals, monitoring measures taken and following up on the results of the actions plans of each department. 
• Promote training for all the staff in the hotel, giving special emphasis to their professional development within the hotel structure and/or the company in general.
• Assist with daily briefings and lead meetings when the General Manager is unavailable. 
• Continually supervise and evaluate the quality standards and the adequate maintenance and functionality of the facilities, furniture, equipment and cleaning.
• Ensure the proper level of security measures are taken for both guest and team members.
• Analyze, investigate and inform to the GM about customer service complaints received.
• Participate and collaborate actively in implementing the Business Plan and the definition of business strategy.
• Assume the responsibilities and decision making of the hotel operation in the absence of the General Manager.
• Ensure all departmental areas comply with UK Health and Safety regulations.

 

REQUIREMENTS:

• A minimum of two (2) years of experience as Operations Manager (EAM or RM roles) or similar position. 
• Luxury chain experience to bring the luxury standards to The Level area as Operations Manager or EAM or RM.
• 360 degrees of Hotel Operations knowledge.
• University diploma / degree, preferably in Tourism (or equivalent Hospitality and Tourism studies)
• Functional knowledge of all department operations. 
• Able to reside in UK, London.
• High level of English is mandatory

 

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