Guest Service Line Agent - Gran Melià Palazzo Cordusio

Milán, Milano, Italia

17/04/25

Mission:
Ensure efficient operation of the guest service line, addressing customer requests and striving for total satisfaction.

Key Responsibilities:

Manage guest requests via telephone and personalize their experiences.
Offer tailored services and apply upselling techniques.
Handle customer incidents and adhere to departmental standards.
Utilize management tools and follow improvement plans based on customer feedback.
Ensure health and safety protocols are followed.

Requirements:

Education: Training in Tourism, Hospitality, Marketing, or similar.
Skills: Knowledge of telephone service, proficiency in Office 365, strong communication, problem-solving, and teamwork abilities.
Experience: 2 years in a similar external role, and at least 1 year in a customer-facing department.

Contract: