Spa Director

Descripción de la oferta

En Le Méridien, nos inspiramos en la era de los viajes glamurosos y celebramos cada cultura con el espíritu claramente europeo de disfrutar de la buena vida. Nuestros huéspedes son curiosos y creativos, aficionados a la cultura cosmopolita que aprecian momentos de conexión y relajación para disfrutar del destino. Brindamos un servicio auténtico, elegante y memorable junto con experiencias que inspiran a los huéspedes a deleitarse con la buena vida. Estamos buscando personas curiosas y creativas para unirse al equipo. Si te gusta conectar con huéspedes de ideas afines y deseas crear experiencias memorables, te invitamos a consultar las oportunidades de empleo de Le Méridien. Al unirte a Le Méridien, te unes a una cartera de marcas con Marriott International. Estarás donde puedes llevar a cabo tu mejor trabajo,​ comenzarás a cumplir tu propósito, formarás parte de un increíble​ equipo mundial y te convertirás en tu mejor versión.

Responsible for leading and developing all areas of the spa business and team, including its programs, services, hours of operation, facilities, team and guest experience. Inspires the delivery of exceptional guest and member experiences through all key channels, including: therapeutic spa services, massage and skin care, salon, fitness and mind-body programming, retail, wellness, food and beverage and wellness lifestyle experiences. As a department head, the Spa Director must demonstrate and maintain the integrity of the Spa's commitment to authentic wellness with a focus on the development of the Spa and Wellness culture with associates across the organization, within the community and through the development of strategic partnerships and exposure initiatives within the Industry. The Spa Director is responsible for building revenues and driving a healthy GOP, through the provision of services, operating practices and key marketing activities. The Spa Director will work with the resort management team and all hotel employees to successfully execute all spa operations.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; Minimum 2-years experience in a Leadership and/or Management Role within Luxury Hotel/Resort Environment + Minimum 2-years experience working in a health, wellness or spa business with experience in guest services, front desk, sales and marketing, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.

• *Strong business acumen and history of successful departmental P&L optimization preferred.

• *Bilingual: Spanish & English

CORE WORK ACTIVITIES

Leading Spa Operations and Budgets

• Selects vendors for spa retail operations and managing contract agreements, events & exposure initiatives.
• Leads retail product research, product selection and purchasing, product merchandising & display.
• Manages supply inventories and purchasing control, including uniforms.
• Monitors the spa's actual and projected sales to ensure revenue and profitability goals are met or exceeded.
• Maintains cleanliness, order and function of spa and all related areas of furniture, amenities and equipment.

Managing Spa Sales and Marketing Strategy

• Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
• Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
• Ensures spa communications strategy and services are included in all property-related marketing and advertising; supports Director of Sales & Marketing on all spa marketing initiatives.
• Identifies and recommending new products and product enhancements to remain competitive in the market.
• Develops strategic partnerships for continued spa exposure and evolution
• Develops community partnerships for continued spa exposure and evolution

Managing Spa Revenue Management Strategy

• Monitors and Manages the organizational structure of the spa, scheduling, incentives and payroll function.
• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
• Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
• Regularly reviews all aspects of guest service feedback and implements change initiatives as required to improve private and public performance reviews of the spa.

Conducting Human Resources Activities

• Inspires continued talent growth and development through coaching and mentoring as well as organized education
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Administers the performance appraisal process for direct report managers.
• Develops business goals and creates appropriate development plans.
• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
• Solicits employee feedback, utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.
• Celebrates successes and publicly recognizes the contributions of team members.
• Maximizes talent retention and minimizes employee turn-over

AVISO DE EMPLEO