Front Desk Agent

Serras Collection

Barcelona, Barcelona, España

04/04/25

Características

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Descripción de la oferta

We are looking for a talented Front Desk Agent to join our magnificent Front Office team at Serras Barcelona Luxury Boutique Hotel, 5* GL!

Job Description

Provide upscale guest service experiences for guests throughout their stay.
Ensure guests are properly greeted upon their arrival.
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
Establish pre-arrival communication with all arriving guests.
Oversee check-in and check-out procedures, including reservations and financial transactions.
Promptly address guests’ requests and ensure all guests receive personalized services.
Anticipate and recognize individual guest needs.
To handle all guest complaints and comments relating to the department tactfully.
Aid concierge by being familiar with the best places to tour, shop, and dine.
Coordinate and manage communication between guests and departments and follow up to ensure we resolve customer concerns.

Requisitos

Titulación mínima: Diplomatura
Experiencia: De 1 a 2 años
Categoría profesional: Empleado
Residencia: Provincia vacante
Idioma imprescindible: Español - Profesional

Requirements

Previous experience in a similar role in a 5* GL hotel.
Hands-on experience with Hotel Management software (PMS), preferably Opera.
Proficiency in English and Spanish; knowledge of other languages is a plus.
Customer service drive with outstanding communication and active listening skills.
Excellent problem-solving and multitasking skills.
Leadership skills along with proactivity.
Excellent knowledge of computers and systems.
Successful problem-solving skills.
Outgoing and enthusiastic personality.
Excellent overall communication and organization skills.
Ability to multi-task and work under pressure.
The ability to work well in a team environment.
Be a self-motivator and motivator of others.
Ability to work flexible hours.
BSc degree in Hospitality Management, Tourism, or relevant field.