Guest Service Line Agent - Gran Melià Palazzo Cordusio
domainMeliá Hotels International
placeMilán, Milano, Itália
event_available17/04/25
Partilhar este anúncio:
Descrição do emprego
Mission:
Ensure efficient operation of the guest service line, addressing customer requests and striving for total satisfaction.
Key Responsibilities:
- Manage guest requests via telephone and personalize their experiences.
- Offer tailored services and apply upselling techniques.
- Handle customer incidents and adhere to departmental standards.
- Utilize management tools and follow improvement plans based on customer feedback.
- Ensure health and safety protocols are followed.
Requirements:
- Education: Training in Tourism, Hospitality, Marketing, or similar.
- Skills: Knowledge of telephone service, proficiency in Office 365, strong communication, problem-solving, and teamwork abilities.
- Experience: 2 years in a similar external role, and at least 1 year in a customer-facing department.
Contract:
- Initial 6-month contract
- €8 meal vouchers
Requisitos
Formação mínima: Sin titulación
Experiência: No requerida
Categoria profissional: No definido
Residência: Indiferente
Última candidatura: Hoje
AVISO DE EMPREGO
